Overview
Panel:
Hosted by Phil Rees Jones; TUCO Chair & Deputy Director - Commercial at Cardiff University
- Calum Maclachlan; Head of Commercial Services, Campus Services, University of Aberdeen
- Manish Shah; Associate Director, Kings Food, King's College London
- Steven McKay; Catering Manager, University of St Andrews
Now that many students have started at or returned to university, this session will be an opportunity to look at how institutions have adapted and evolved to provide services.
Topics covered in this virtual session will include:
- Catered halls
- Outlets
- Delivered hospitality
Attendees can ask questions at registration or through the chat function on the day.
If you would like to see a particular topic that would be discussed on the next panel please use the survey link here.
Poll results from the session are available below:
Catered Halls:
How many students do you have self-isolating at the moment? 30 respondents
- Up to 250 83%
- 251-500 10%
- 501+ 7 %
How many times are self-isolating students provided with hot food? 24 respondents
- 3 x per day 0%
- 2 x per day 8%
- 1 x per day 42%
- None 50%
Are students paying for food while self-isolating? 25 respondents
- Charged in self-catering 34%
- Provided FOC in self-catering 31%
- Catered halls with no refund 31%
- Catered halls with refund 4%
Retail:
In % what has the drop in sales been in retail? 31 respondents
- 80-100% 32%
- 50-80% 42%
- 30-50% 16%
- 0-30% 10%
Are you providing click and collect? 26 respondents
- Yes 65%
- No 35%
Delivered services:
Are you providing delivered services? 31 respondents
- Yes 39%
- No 61%
When do you anticipate resuming delivered services? 28 respondents
- Already deliver 21%
- Before end 2020 8%
- Around spring 2021 32%
- New academic year 39%