Overview
During this modular course set over 6 sessions (with a kick off session on the 2nd of May with your Line Manager 09:30-10:30) you will:
- Understand your leadership approach and how to adapt according to the team and situation you are faced with
- Become effective with your communication skills and flex your style according to the individual
- Understand how to use the nine steps with "plan, deliver, review" to effectively delegate
- Recognise the importance of using motivation to get the most out of your team and personalising your approach
- Have confidence when handling conflict and explore different conflict handling models to help manage your team
- Become aware of your time stealers and understand models and tools that can help you become more effective with your time
The course dates and modules are:
(2nd May Pre-course kick off meeting with Line Manager 09:30-10:30)
1. Introduction to Leadership – 16th May
2. Communication Skills – 30th May
3. Delegation & Feedback – 13th June
4. Accountability & Motivation – 27th June
5. Difficult Conversations & Conflict – 11th July
6. Emotional Intelligence – 25th July
Please see the documents below for more details.
All sessions are 09:30-12:00
For an additional cost delegates can have 2 one to one coaching calls with the trainer
These are online sessions with a limited number of places available. Delegates will need access to a laptop or PC with a microphone and web camera to participate in this interactive course. Attendees will receive a link to the sessions one week before the first module.
Testimonials from cohort 1:
Ioana
She now understands accountability and motivation and how she can make a difference. Flexing her style to suit the individuals within the team, she is more confident having difficult conversations now she has a framework and resources to do this. She gets how to give and receive feedback and has been practising these steps with her manager.
Stephen
Learned how to delegate and the benefits of delegating. Feels the course has pushed him out of his comfort zone. He has the confidence to change and swap things about to have better results. More confident with thse difficult conversations and focusing on behaviour.
Matthew
He thought the course was amazing! He has changed his leadership style and understands everyone is different and you have to adapt depending on the person. He feels he has a greater understanding, this can now help him to write his annual reviews. He will tailor his approach with delegation depending on the individual using the 9 steps.
About the Trainers:
Arlene Marsella
TRAINING CONSULTANT – PEOPLE UNBOXED
With over 30 years’ leadership experience in a fast paced, retail operations environment, Arlene is incredibly well equipped to build organisational capability across a range of core skills and industry sectors. Before joining PeopleUnboxed, Arlene was responsible for delivering operations strategy and leading senior management teams of over one hundred people, across multi-site restaurants within the McDonald’s Franchising community. Her natural flair for leading people, was proved early on in her career, when she was awarded the prestigious Ray Croc Award, which recognises the top 1% of McDonald’s restaurant managers, globally. Not long after this, Arlene’s passion for developing her people, earned her the opportunity to join the McDonald’s UK training team, designing and delivering leadership training across the company’s core curriculum for a variety of leadership levels in the UK market. Arlene’s approachable and empathic nature means she has a natural ability to build rapport and genuine understanding in the classroom environment, ensuring knowledge transfer back into the workplace. Arlene is obsessed with people solutions consultancy and making a tangible difference to individuals and organisations in the areas of L&D and employee engagement. Her extensive leadership experience and passion to help people grow, develop and believe in their own capabilities means she‘s a perfect fit for the PeopleUnboxed team. Arlene is incredibly passionate about mental wellbeing and health, and since joining PeopleUnboxed she has channelled this passion into gaining a teaching qualification and becoming a Mental Health First Aid Trainer. Outside of work, Arlene has two daughters, one who is soon to be flying the nest and the other who is currently at university. In her spare time Arlene has self-care at the top of her list, from massages to spending time with friends and family out for nice meals. She loves to go to Boxing, spinning on her bike and walking, so much so, she has recently completed the 22.6 mile Kiltwalk.
